Shipping Policy

At Hot Sale Furniture Shop, we’re committed to making your furniture shopping experience seamless from delivery to potential returns. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Returns & Exchanges Policy

We want you to love your new furniture as much as we do. If you’re not completely satisfied, here’s how our return process works:

Eligibility for Returns

You may return most items within 15 days of receiving your order if:

• The item is in original condition – unused, unassembled, with all packaging and tags
• The item is returned in its original packaging to prevent damage
• You have proof of purchase (order number or receipt)

Non-Returnable Items

Due to their nature, these products cannot be returned:

• Custom or special order items (including made-to-order furniture)
• Items marked “Final Sale”
• Products that have been assembled, used, or damaged after delivery
• Mattresses and bedding products (for hygiene reasons)

How to Return an Item

Step 1: Contact Us Within 15 Days
Email our customer service at [email protected] with:

• Your order number
• Item(s) you wish to return (name and SKU if available)
• Reason for return
• Whether you prefer a refund or exchange

Use this template for your email:

Step 2: Wait for Approval
We’ll respond within 1-2 business days with:

• Return authorization (if approved)
• Return shipping instructions
• The return address

Step 3: Package and Ship Your Return
Once approved:

• Repackage the item securely in its original packaging
• Include all original documents and accessories
• Ship to the provided address using a trackable method
• For exchanges, clearly indicate the new item you’d like

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product)
• We recommend using a trackable shipping service as we cannot be responsible for lost return shipments
• For exchanges, we’ll cover the shipping costs of the replacement item

Refund Process

Once we receive and inspect your return:

• We’ll process your refund within 3-5 business days
• You’ll receive an email confirmation when your refund is processed

Refund Methods & Timing

Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal: 3-5 business days

Note: Original shipping fees (except for free shipping promotions) are non-refundable.

Exchange Process

• We’ll ship your replacement after receiving and approving your return
• Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)
• You’ll receive tracking information for your new item

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us immediately at [email protected] (within 48 hours of delivery)
• Include photos of the damage and packaging
• We’ll arrange for a replacement or refund at no additional cost

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns.

Contact us at:
Email: [email protected]
Mail: Hot Sale Furniture Shop, 1143 Burnside Court, Phoenix, US 85034

Thank you for shopping with Hot Sale Furniture Shop – where style meets comfort in every piece!