At Hot Sale Furniture Shop, we want you to be completely satisfied with your stylish home furnishings. If for any reason you’re not happy with your purchase, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be in its original condition – unused, unassembled, and with all original packaging and tags
  • The item must be returned in the original packaging to prevent damage during return shipping
  • You must have proof of purchase (order number or receipt)

Non-Returnable Items

Due to the nature of these products, the following cannot be returned or exchanged:

  • Custom or special order items (including made-to-order furniture)
  • Items marked as “Final Sale”
  • Products that have been assembled, used, or damaged after delivery
  • Mattresses and bedding products for hygiene reasons

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

Step 1: Contact Us Within 15 Days

Email our customer service team at [email protected] with your return or exchange request. Please include:

  • Your order number
  • The item(s) you wish to return or exchange
  • The reason for return
  • Whether you prefer a refund or exchange
Return Request Template: Subject: Return/Exchange Request – Order #[Your Order Number] Dear Hot Sale Furniture Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) to return: [Product Name(s) and SKU if available] Reason for return: [Please specify] Preferred resolution: [Refund/Exchange for (specific product if exchanging)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval and Instructions

We’ll respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • The return address

Step 3: Package and Ship Your Return

Once approved:

  • Repackage the item securely in its original packaging
  • Include all original documents and accessories
  • Ship to the provided address using a trackable shipping method
  • For exchanges, clearly indicate the new item you’d like

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return shipments.

For exchanges, we’ll cover the shipping costs of the replacement item.

Refund Process

Once we receive and inspect your return:

  • We’ll process your refund within 3-5 business days
  • You’ll receive an email confirmation when your refund is processed

Refund Methods and Timing

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days

Note: Shipping fees (except for free shipping promotions) are non-refundable.

Exchange Process

For exchanges:

  • We’ll ship your replacement item after receiving and approving your return
  • Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)
  • You’ll receive tracking information for your new item

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us immediately at [email protected] (within 48 hours of delivery)
  2. Include photos of the damage and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Hot Sale Furniture Shop, 1143 Burnside Court, Phoenix, US 85034

We appreciate your business and strive to make your shopping experience with us as smooth as possible!