FAQ

We specialize in a wide range of stylish home furnishings including accent chairs, dining sets, bedroom furniture, home office pieces, and space-saving solutions perfect for urban living. Our collections feature everything from trendy bar carts to sturdy bed frames and elegant dining tables.

Each piece in our collection is carefully selected for both style and durability. Before shipping, we meticulously inspect every item to ensure it meets our high quality standards. We focus on delivering furniture that combines aesthetic appeal with lasting functionality.

Absolutely! Many of our customers love our space-efficient solutions like accent furniture sets, multi-functional pieces, and coordinated collections designed specifically for apartments and smaller living spaces.

You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account allows you to track orders, save favorites, and expedite future purchases.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the packing process.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

We ship worldwide to most countries, excluding some remote Asian regions. During checkout, simply enter your address to confirm we can deliver to your location.

We offer two convenient shipping methods:

Standard Shipping ($12.95): Via DHL or FedEx, typically arriving within 10-15 business days after dispatch (1-2 day processing). Includes real-time tracking.
Free Shipping: For orders $50+ via EMS, arriving within 15-25 business days after dispatch.

All orders are carefully packed and dispatched within 1-2 business days from our Phoenix warehouse. You’ll receive tracking information as soon as your order ships.

Yes! For all shipping methods, you’ll receive detailed tracking information via email once your order leaves our warehouse. Our system provides real-time updates so you can plan for your furniture’s arrival.

We want you to love your furniture! If any item doesn’t meet your expectations, you may initiate a return within 15 days of delivery for a refund (excluding original shipping costs). Items must be in original, unused condition with all packaging materials.

Simply email our customer service team at [email protected] with your order number and the items you wish to return. We’ll guide you through our straightforward return process and provide return shipping instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll cover all return expenses.

Once we receive your returned item and verify its condition, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Our Phoenix-based support team is happy to help! You can reach us at:
Email: [email protected]
We typically respond within 24 hours during business days.

Our customer service team is available Monday-Friday, 9am-5pm MST. Emails received outside these hours will be answered the next business day.

Hot Sale Furniture Shop is headquartered at:
1143 Burnside Court, Phoenix, US 85034
All orders ship from our Phoenix warehouse facility.